New Delhi - The Indian e-commerce retail logistics industry would grow 36% in the next five years, a report said.
"The e-commerce retail logistics market is valued at $35 billion in 2018, and is projected to witness a growth of 36% in the coming five years," said a joint report by KPMG and CII.
The sector is serviced by traditional logistics service providers, e-commerce retail focused logistics service providers and captive logistics arms.
"It is largely a captive market (49% share), however, a sizeable share is still dominated by new age players catering especially to e-commerce retail," the report said.
The study further revealed that return shipments constitute 18-20% of total shipments in the e-commerce industry.
"However, with stricter return policies and improvement in processes, returns are expected to reduce to 10-12% by 2020."